A deleted email first ends up in the Trash. Once the Trash has been emptied, the items remain for another 30 days in the Dumpster and you can recover them from there yourself.
The Dumpster and our backup are only available in the Business and Enterprise plans. In Starter and Professional, an email is deleted for good once the Trash has been emptied and cannot be recovered. Check there before emptying whether you still need anything.
Trash
As long as the Trash has not been emptied, move the message back into the folder you want.
The Trash also empties itself: items that have been in it for more than 30 days are removed automatically.
Dumpster
The Dumpster works separately for each type of item. So switch to the matching section first: Mail, Contacts, Calendar or Tasks.
Modern interface
- Right-click the Trash folder.
- Select Recover Deleted Mails.
- Select the items, Next.
- Choose the target folder and confirm with Save.
Classic interface
- Right-click the Trash → Recover Deleted Items.
- Select an item and click Recover to.
- Choose the target folder, confirm with OK.
On touch devices you reach the same menu by pressing and holding the folder; on a Mac use ctrl + click.
If a program deletes permanently, the Dumpster does not catch it. This affects certain settings in Outlook and POP3 retrieval with “delete from server”, see Outlook archiving and Server settings.
If an entire mailbox was deleted in the Client Area, the Dumpster does not help. In the Business and Enterprise plans, get in touch with us immediately and tell us the mailbox and the approximate time. We then check what can be recovered from our backup. When employees leave, locking instead of deleting is the safe choice, see Managing mailboxes.
