You order cloud products in the Store. You put together the capacity, choose the billing cycle and payment method, and enter the required information.
Putting together the capacity
Open the Store, choose the Private Cloud Computing group and then Platform - Vienna or Server - Vienna. In the order form you put everything together yourself:
- Sliders for CPU cores, memory, disk, IPv4 addresses and (for the Platform) virtual networks. − and + move one step at a time; clicking a number below the slider jumps straight there.
- For the disk, first choose SSD or NVMe and then the size.
- Tiles for internet bandwidth and (for the Platform) the internal connection. The smallest level is included in each case.
- For the Server: operating system tiles under VM Template. Clicking a distribution selects its newest version; you choose another version with the small buttons showing the version numbers.
Each level shows its price directly. The order summary updates immediately as you move the sliders.
The order form of the Server product. Prices are hidden in this picture.
Billing cycle: one month free when paying annually
Under Choose Billing Cycle you find Monthly, Quarterly and Annually. If you pay annually, you pay for eleven months instead of twelve, so one month is free. The Save 8% badge points this out.
The first invoice runs until the end of the current billing period and is charged pro rata. At checkout, the period covered is shown below the amount due today.
Required information
Platform
- Platform Domain *
- The name of your platform, for example
cloud.example.com. It appears in the management view, in your services and on the invoice.
Server
- Hostname
- The name of the server, for example
web01.example.com. - SSH Public Key *
-
We do not issue default passwords. Access works exclusively with an SSH key.
Enter the public key as a single line in OpenSSH format, starting with
ssh-ed25519orssh-rsa. Instructions: Creating and using SSH keys.
The most common mistake when ordering is a key in the wrong format. In PuTTYgen, copy the key from the field at the top under “Public key for pasting into OpenSSH authorized_keys file”. The saved .ppk file is not in the right format. With the wrong format the server cannot be reached after provisioning.
Additional services
Under Additional Services you can add VM Backup if needed: your servers are backed up daily, and you can restore the backups yourself for up to one week (see Backups and snapshots). You can also order additional services later via Addons in your service.
Payment methods
At checkout you choose how to pay. The names of the payment methods currently appear in German:
- Kreditkarte & Wallets (card and wallets)
- Payment by card, such as Visa or Mastercard, or through a wallet in your browser or phone.
- SEPA
- SEPA direct debit from your bank account. This payment method shows the note: “The direct debit can take up to 6 business days. Ordered services become available once the payment has succeeded.”
- Banküberweisung (bank transfer)
- You transfer the invoice amount. The service is provisioned as soon as the payment has reached us.
Card and SEPA direct debit payments are handled by our payment provider Stripe. Any credit balance in your client account is applied automatically.
Amounts at checkout
At checkout all amounts are shown net and marked (ex. VAT), including the Total Due Today line. Below that come the VAT line and the final amount marked (inc. VAT).
After ordering
As soon as the payment has been booked, the system sets up the service automatically. It then appears under My Products & Services.
